OUR SERVICE
We believe in listening to you and asking the right questions. Everyone is always welcome at any times to express their thoughts, requests or any further questions they might have before booking, during or after all our activities and we’ll be more than happy to answer, help and try to meet all requests, suggestions or any needs.
GENERAL TERMS AND CONDITIONS
These Terms and Conditions govern the relationship between you and 3glav Adventures by 3glav Adventures d.o.o.. By booking an activity, you agree to be bound by these Terms and Conditions. They affect your rights and designate the governing law and forum for the resolution of any and all disputes.
1. THE CONTRACT
Hereafter “customers” or “client” shall refer to the person or persons named in the booking including minors, and “agent” or “supplier” as any person, organization or company that sells 3glav Adventures d.o.o. services through an agreement with 3glav Adventures d.o.o.. All clients wishing to make a booking have carefully read and understand the Terms and Conditions, Cancellation Policy & Waiver with acknowledgement of risks that follow. By making a booking the client accepts to be bound by these Terms and Conditions. 3glav Adventures d.o.o. and all agents reserve the right to decline any booking. The service to be provided are the activities referred to in the booking confirmation.
2. MEDICAL CONDITIONS
If any customers suffer from any conditions, physical, mental or otherwise, they are obligated to notify 3glav Adventures d.o.o. in writing prior to booking. 3glav Adventures d.o.o. reserves the right to decline a booking if said conditions pose a danger to any customer. Likewise, failure to notify 3glav Adventures d.o.o. of any such condition may result in the customer’s denial of services. Women who are or think they might be pregnant must consult a physician before engaging in any activity with 3glav Adventures d.o.o. or before booking any activities. Any customer who is concerned about their ability to travel should contact 3glav Adventures d.o.o.. The company will endeavor to recommend an activities suitable for their needs.
3. TRAVELING WITH CHILDREN
The minimum age for clients attending 3glav Adventures d.o.o. activities varies according to each activity. It is the client’s responsibility to determine the minimum age requirements according to each activity before requesting a booking from 3glav Adventures d.o.o.. Clients should consult the activities information and details on www.3glav.com for each activity. Children under 14 must be accompanied by an adult. An adult is defined as anyone over 18. All inquiries with respect to children are subject to review and approval by 3glav Adventures d.o.o.. 3glav Adventures d.o.o. reserves the right to restrict the number of travelers under the age of 18 on activities.
4. CREDIT CARD CHARGES
3glav Adventures d.o.o. charges fees on credit cards according to the country of operation or destination country. 3glav Adventures d.o.o. is not responsible for any charges applied to credit card transactions and will not refund or return any fees charged by third parties and incurred during the transaction of the tour cost.
5. CANCELLATION OF ACTIVITY BY THE CLIENT or AGENT
Customers and booking agents must notify 3glav Adventures d.o.o. of any cancellations. 3glav Adventures d.o.o. will not provide discounts or refunds for missed or unused services, whether voluntary or involuntary.
A deposit or a full price which has been paid for any service to 3glav Adventures d.o.o. and for reasons such as unpredictable or unsafe conditions this activity is canceled, the amount will be fully refunded. However any activity with 3glav Adventures d.o.o. can be changed or canceled with the following fees: 0% (no) fee for cancellations more than 14 days (336 hours) prior to activity, 20% fee for cancellations more than 3 days (72 hours) prior to activity and a 100% fee for cancellations less than 3 days (72 hours) prior to activities or in case of no-show. The scheduled start of your activities is the date of your first Activity.
The following cancellation and no-show fees are expressed as a percentage of the total tour price:
• 100% refund if cancellation is received more than 14 days (336 hours) prior to Activity.
• 80% refund if cancellation is received more than 3 days (72 hours) prior to Activity.
• 0% (No) refund if cancellation is received less than 3 days (72 hours) prior to Activity or in case of no-show.
Once a booking is made significant expenses and commitments are incurred on your behalf. We can not offer any refunds if you are later forced to cancel for any kind of reasons, as we operate with very limited number of places.
We strongly recommend purchasing cancellation insurance next to your travel insurance – especially for all guests who are prone to cancellations in the last 3 days (72 hours) prior to Activity.
6. CANCELLATION OF ACTIVITY BY 3GLAV ADVENTURES D.O.O.
3glav Adventures d.o.o. reserves the right to cancel any activity for any reason, but will only cancel an activity less than 12 hours before departure for unusual or unforeseen circumstances outside 3glav Adventures d.o.o. control (Force Majeure) or if there are too few people to operate an activity. When 3glav Adventures d.o.o. cancels an activity, the client may choose between a full refund of all monies paid or any alternative activity available and offered by 3glav Adventures d.o.o.. If the alternative activity is less costly than the original then 3glav Adventures d.o.o. will refund the difference. Similarly, if the alternative is more costly then the customer is obligated to pay the difference. 3glav Adventures d.o.o. is not responsible for any incidental expenses or consequential losses that the client may have incurred as a result of the booking.
7. PRICE VALIDITY
The prices in this document are in effect at time of printing. 3glav Adventures d.o.o. reserves the right to alter prices at any time. Customers should go to www.3glav.com for the most recent prices.
8. RESPONSIBILITY AND AUTHORITY
3glav Adventures d.o.o. guides, instructors, pilots, drivers and representatives decisions are final on all matters. 3glav Adventures d.o.o. does not tolerate illegal drugs and alcohol. 3glav Adventures d.o.o. reserves the right to immediately expel from the group anyone engaging in these activities. Any financial loss on behalf of the customer is not to be reimbursed by 3glav Adventures d.o.o..
9. FACTORS OUTSIDE 3GLAV ADVENTURES D.O.O. CONTROL (FORCE MAJEURE)
3glav Adventures d.o.o. endeavors to conduct its operations safely. However, 3glav Adventures d.o.o. is not liable to customers in the event of injury, death, financial loss or any other damages incurred as a result of Force Majeure.
10. INSURANCE
Customers engaging in 3glav Adventures d.o.o. activities are recommended to carry travel insurance that covers medical expenses, personal injury, repatriation and evacuation. Further amendments to your policy, such as trip cancellation, and loss of luggage and personal effect are also encouraged. 3glav Adventures d.o.o. will not be held liable for lost or stolen luggage.
11. LIMITATION OF LIABILITY
3glav Adventures d.o.o. organizes services and holds contracts with a network of companies and organizations to make activities possible. Customers release 3glav Adventures d.o.o. and its third party contractors from any liability resulting from pain, injury, death, damage or loss of pleasure suffered directly or indirectly as a result of participation in all activities or as a result of 3glav Adventures d.o.o. or its contractors actions or facilities. Implied warranty is excluded from these Terms and Conditions.
12. CLAIMS AND COMPLAINTS
In the event that a customer has a complaint against 3glav Adventures d.o.o., the customer must first file a complaint to the 3glav Adventures d.o.o. office at the time the complaint arises. The customer waives any complaints if they cannot reasonably demonstrate that the complaint was lodged immediately. The 3glav Adventures d.o.o. representative is best suited to address customer complaints. If necessary, the representative will contact general manager. If the customer is still unsatisfied then the customer must file a written complaint to 3glav Adventures d.o.o. within 15 days of the end of the activity. 3glav Adventures d.o.o. will not accept any liability for claims received after this period.
13. SUPPLIERS’ TERMS AND CONDITIONS
3glav Adventures d.o.o. organizes activities and has contracts with agents and suppliers. Customers will be bound by agents’ and suppliers’ own terms and conditions. 3glav Adventures d.o.o. may supply copies of third-party conditions but makes no guarantee of doing so. The customer may not make the same claim and seek the same recovery against both 3glav Adventures d.o.o. and its suppliers.
14. MARKETING
3glav Adventures d.o.o. encourages customers and the client to distribute their photos through 3glav Adventures d.o.o.. 3glav Adventures d.o.o. occasionally hosts photo contests for its customers. All such images or video are provided with a perpetual, royalty-free, worldwide, irrevocable license to 3glav Adventures d.o.o. to use in any medium for any purpose.
15. APPLICABLE LAW
The Terms and Conditions including all matters arising from it are subject to the law and the exclusive jurisdiction in the courts of the Republic Slovenia and will be governed exclusively by Slovenian law.
16. ERRORS AND OMISSIONS
These Terms and Conditions have been written in good faith and every effort has been made to accurately reflect 3glav Adventures d.o.o. policies. 3glav Adventures d.o.o. cannot be held responsible for any error, omission or unintentional misrepresentation that may appear in this document or on its websites.
17. PRIVACY POLICY
3glav Adventures d.o.o. may provide personal information to suppliers for the operation of activities and services. 3glav Adventures d.o.o. will not reveal customers’ personal information to a third party without your explicit approval.
Please find our complete Privacy Policy & Data Protection – compliant with EU GDPR – valid from 25 May 2018 here.
18. COMPANY DETAILS
3GLAV ADVENTURES D.O.O.
LJUBLJANSKA CESTA 1
4260 BLED
SLOVENIA – EUROPE
EU VAT ID: SI25966359
BANK account:
SEPA/IBAN account number: SI56 0400 0027 8621 868
SWIFT/BIC: KBMASI2X
OTP banka d. d.
Slovenska cesta 58
1000 Ljubljana Slovenia, Europe
19. UPDATES TO TERMS AND CONDITIONS
3glav Adventures d.o.o. reserves the right to update and/or alter these terms and conditions at any time. The client must remain updated with any such changes.
ACKNOWLEDGEMENT OF RISK – WAIVER, RELEASE & INDEMNITY OF LIABILITY
(This release shall be accepted ONLY once and remain current and binding for ANY OR ALL OF 3GLAV ADVENTURES D.O.O. ACTIVITIES PARTICIPANT/RELEASOR/GUARDIAN HAS SELECTED throughout the entire stay in Slovenia.)
In connection with my enrollment in a 3glav Adventures d.o.o. trip, tour, activities, transfers and any services of this reservation to another trip, including any pre-trip and post-trip extensions in which I participate, (collectively defined as the ‘Trip’):
Participants under the age of eighteen (18) must have this “Acknowledgment Of Risk – Waiver, Release & Indemnity Of Liability” signed by a parent or guardian in order to participate in any of 3glav Adventures d.o.o. tour or activity. Releasor acknowledge that the following minors in releasor’s care and control are also considered named releasor’s who are fully covered and governed by this Acknowledgment of risk – waiver, release & indemnity of liability. No one under six (6) years old may participate in any way in 3glav Adventures d.o.o. activities. All minors under the age of 14 must have a parent or guardian present at all times of Trip, tour and activity.
REFUND/CANCELLATION POLICY
I acknowledge that a deposit or a full price which has been paid for any Trip to 3glav Adventures d.o.o. and for reasons such as unpredictable or unsafe conditions this Trip is canceled by 3glav Adventures d.o.o., the amount will be fully refunded. However any Trip with 3glav Adventures d.o.o. can be changed or canceled with the following fees: 0% (no) fee for cancellations more than 336 hours prior to activity, 20% fee for cancellations more than 72 hours prior to activity and a 100% fee for cancellations less than 72 hours prior to activity or in case of no-show. The scheduled start of your Trip is the date of the Activity.
RISKS
I acknowledge that: Activities with 3glav Adventures d.o.o. (hereinafter ‘3glav’, which term includes 3glav Adventures d.o.o. related and affiliated companies and their employees, guides, instructors, pilots, drivers, officers, directors and agents) are intentionally designed to take clients ‘off the beaten path’, to places where facilities, infrastructure, and safety and other standards may not be sophisticated and may be different from those in my country.
On the Activities with 3glav I might encounter whitewater rapids and changing water flows, and there is the possibility of being jolted, jarred, bounced, thrown to and from, and shaken about. I realize that prolonged exposure to cold water can result in hypothermia and death. Trips involve physical activity that can be demanding depending on the condition of the client and the risk of serious personal injury including permanent disability and death from accident, illness or the actions of other persons. Medical facilities and services may not be easily accessible and may not be sophisticated. Guests and clients may encounter other environmental dangers, such as falling and rolling rocks, sudden storms, lightning, blizzards, avalanches and flash floods. I might become lost or separated from my drivers, guides or instructors.
Our Trips and Activities involve a good amount of time spent in a vehicle, aircraft or boat, so car-sickness, air-sickness, discomfort or some other forms of motion-sickness may develop. I may be exposed to bacteria, viruses and diseases that are rare or unknown in my home country. I may encounter and be attacked by dangerous wildlife. There are also risks associated with the Trips such as theft or loss of or damage to property. Some of the services provided in connection with the Trips, including lodging, transportation, food service and local activities, are obtained from independent suppliers over whom 3glav has no control.
I am ultimately responsible for my own safety. In the event of an accident, rescue and medical treatment may not be immediately available. Guides have difficult jobs to perform. They seek safety, but they are not infallible. They might be ignorant of a participant’s fitness or abilities. They might misjudge the weather, the elements, or the terrain. I specifically acknowledge that decisions made by guides/staff and participants are often made in wilderness/remote/dangerous settings and are made based on often imprecise, momentary and subjective perceptions that are subject to errors in judgment and cannot and should not be associated with fault at a later point in time.
Participant/releasor/guardian further warrants that neither participant/releasor/guardian, nor any guests and minor children in his/her charge, have any known medical condition(s) or disabilities incompatible with the safe participation in any or all of the activities participant/releasor/guardian has selected, and further described herein. Participant/releasor/guardian agrees to advise a staff member of any such medical conditions or disabilities so that the staff may assist in determining whether there is any reasonable accommodation(s) which may be made.
LIMITATION OF LIABILITY AND RELEASE
I am aware of the risks involved and I am voluntarily undertaking Trip. I understand that whilst 3glav Adventures d.o.o. will take every precaution to ensure my safety, 3glav Adventures d.o.o. will not be held liable for any loss or damage suffered by any person and property as a result of their participation in any such activity.
I understand and have carefully considered the risks involved in taking a trip of this nature. I accept those risks and assume full responsibility for any loss, injury or damage to me, my family, my friends or my dependents arising in connection with my participation, or the participation of members of my family or my friends, in the Trip. We have our own insurance appropriate to our needs in respect of such loss, injury or damage.
I accept that although 3glav endeavors to choose appropriate independent suppliers to provide services on the Trip, 3glav has no right to control their operations and therefore makes travel arrangements for the Trip on the condition that 3glav will not be liable for any negligent or willful act or omission of any independent supplier, or any other unrelated third party.
I further accept that all photos and videos taken on tours, activities and adventures operated by 3glav are property of 3glav. All such images or video are provided with a perpetual, royalty-free, worldwide, irrevocable license to 3glav to use in any medium for any purpose.
In consideration for 3glav accepting me on this Trip I agree that I will not sue 3glav, in respect of, and hereby forever release and discharge 3glav on behalf of myself, my parents, my heirs, my friends and other assigns, and my estate as follows from all liability for economic loss and physical or mental injury, direct or indirect, arising in connection with the Trip – including without limitation permanent disability or death; any emotional distress; any loss of services, financial support, aid consortium or companionship; any damage to or loss of property – in each case, even if caused, in whole or in part, by the conduct, including the negligence, of 3glav.
I further agree that I will indemnify 3glav in respect of any claims for loss, injury or damage made by: i) my family members, my friends, dependents or heirs, or ii) third parties, which I, my estate, my family members or dependents have sued if damages are recovered from such third parties to the extent the third party claims and obtains complete or partial indemnification from 3glav.
I acknowledge that I have read and accept the further terms and conditions set out in the this document and 3glav web site. I acknowledge that 3glav reserves the right to decline accepting or retaining any client whose health or actions, in 3glav’s sole judgment, impede the operation of a trip or the welfare or enjoyment of fellow clients.
Individuals under influence of alcohol or any kind of other drugs are not allowed to participate in any of 3glav Adventures d.o.o. trip, tours or activities. Individuals with health concerns, including but not limited to: neck, back or shoulder problems, injuries, pain or instability; heart conditions or disease; seizure disorders or problems with balance; women who are pregnant – are not allowed to participate in all 3glav Adventures d.o.o. tours and activities. Any other health conditions or concerns must immediately be brought to the attention of 3glav Adventures d.o.o. staff. If I am aware of a medical condition or disability which may interfere with the safe participation or enjoyment of 3glav Adventures d.o.o. tours and activities, and I am aware of a reasonable accommodation which may accommodate me, my children, my family and my friends in my charge, I agree to bring same to the attention 3glav Adventures d.o.o. staff for consideration.
Individuals who are not able to swim should point that out at the time of booking the activity, so the stuff can update the guides and further procedures and recommendations can be discussed. Guests who are not able to swim are not allowed to participate in any water activities organized or operated by 3glav Adventures d.o.o.
Weather conditions are very unpredictable in our mountainous region of Bled, Triglav National Park and Julian Alps. Most of weather forecasts (especially on mobile devices) low levels of accuracy.
3glav Adventures d.o.o. reserves the right to change the schedule without previous announcement if it comes to traffic delays and road blocks or other unpredictable situations. 3glav Adventures d.o.o. will not accept responsibility caused by the change of the schedule beyond the organizers control.
I agree that 3glav Adventures d.o.o. are the trustee of the respective rights of 3glav under this agreement. I intend that this Acknowledgment of Risk, Release and Indemnity, will be binding on all members of my family, my dependents, my estate, my heirs, successors and legal personal representatives. I agree that any claim or dispute arising out of or relating to this Acknowledgement of Risk, Release and Indemnity, or its interpretation, the Trip, or my relationship with 3glav will be resolved exclusively in the courts of the Republic Slovenia and will be governed exclusively by Slovenian law.
RELEASE AND WAIVER OF RIGHTS, INCLUDING FOR CLAIMS OF NEGLIGENCE
I hereby voluntarily release, forever discharge, and agree to indemnify and hold harmless 3glav Adventures d.o.o. from any and all claims, demands, or causes of action in anyway connected with my participation in this activity or my use of 3glav Adventures equipment or facilities, including any such claims which allege negligent acts.
INDEMNITY
Should 3glav Adventures d.o.o. or anyone acting on its behalf be required to incur attorney’s fees and costs to enforce this agreement, I agree to pay for all such fees and costs.
PRIVACY POLICY
3glav Adventures d.o.o. understands that you want to maintain your privacy and confidentiality of your information provided. We at 3glav Adventures d.o.o. recognize that privacy and take in very seriously. All information provided will be with your consent and approval only. 3glav Adventures d.o.o. will never reveal or sell information to a third party without your explicit approval.
Please find our complete Privacy Policy & Data Protection – compliant with EU GDPR – valid from 25 May 2018 here.
Information and data we collect when you register for a service
– Download request, brochure or printed materials
– Book a trip with 3glav Adventures d.o.o.
– Refer a page or trip to a friend
– Register for newsletters or competition
Mainly, personal information that is collected is for booking your Trip. Details will need to be provided by you so we have accurate information of who is who so no mistakes happen, or mistaken identity.
We will use personal information to provide the requests or services that you have requested. This may also mean sending email, newsletters, or printed materials to you.
One main reason in collecting your personal information is also for research and analysis purposes, either for future reference, or just to improve our services.
If 3glav Adventures d.o.o. uses third parties to help us process your personal information, third parties also comply with our privacy policies and keep confidentiality of our customer information. We sometimes share information with third parties in order to check, preventing fraud or harm to our company, or security of network and services.
Please understand, all personal information collected by 3glav Adventures d.o.o. must have checked approval and permission from the customer, whether it be filling in a booking or high security items such as your credit card. You may decline to provide personal information to us, but this will lead to some services that can not be provided to you.
I HAVE HAD SUFFICIENT OPPORTUNITY TO READ THIS ENTIRE DOCUMENT. I HAVE CAREFULLY READ THE ABOVE ACKNOWLEDGEMENT OF RISK, RELEASE AND INDEMNITY. I UNDERSTAND THAT THIS DOCUMENT GOVERNS MY RIGHTS AND LIMITS MY POTENTIAL REMEDIES AND I NEVERTHELESS SIGN IT VOLUNTARILY AND KNOWINGLY.
For more information or inquiries, please contact us at [email protected]
